Maintenance of your car starts with customer care.
We take care of you…then we take care of your car. Check out a few of our reviews and testimonials.


TESTIMONIALS

They did a great job on my repairs. They kept me informed the entire time and every expenditure was authorized in advance by me. It is a relief to find an auto repair facility with integrity. I highly recommend them.”

– Andrew Greess
Quality Equipment & Spray
Customer Care Courtesy Shuttle

Courtesy Shuttle for Jenifer

For over 10 years, I’ve taken all my vehicles to 25th Street Automotive. They are truly a different kind of car repair shop. They understand my needs as a business owner – keeping me informed of the status of my repairs, keeping their promises and getting me back on the road as soon as possible. Plus, their friendly shuttle service means I’m not sitting in the repair shop! I’m glad I have a car repair shop that I can trust and feel comfortable referring my friends to.

– Jenifer Anseth

Prompt, thorough service for my older vehicle. Bill, the owner, took the time to explain everything before and after the repairs were made. He suggested everything that my car needed and then we decided what was necessary for safety and efficiency of the vehicle and what could wait till next time.”

– Kathy McCloskey
KAM Environmental Inc.

Great, prompt service. Courteous communication. Highly recommended. We have been going to 25th Street Automotive for over 10 years. We take our 2 business vans as well as our 2 personal vehicles there. I have also recommended my father and brother to them.”They always tell you exactly what is wrong before you have to pay for the repairs. You know what to expect before you ever pick up your vehicle. Their recommendations are always good and they are always really polite. Their customer service is very good. They are willing to give you a ride back to wherever you need to be. Over all, I am very pleased with their service.”

– Margaret & Rick F.

Bill always explains what repairs are needed immediately, what can wait and sometimes he says no repairs are necessary. He also discusses the cost before repairs are made. Integrity is a word that best describes him.”The mechanics are equally efficient. They are honest and highly skilled; otherwise they wouldn’t be employed here. Everyone takes pride in their work and, in addition, they are a friendly group.

“25th Street Automotive is the only place I have said: ‘Go ahead and make the necessary repairs. You don’t need to call me for permission.’ This is how much I trust these people.”

– Patricia Viss
More Customer Care Testimonials

This is so refreshing!”

– J.P., Phx.

Great work, even better value!”

– Martin Arnold

Outstanding service! I definately have a new ‘hometown’ shop – Thank you!”

– B.K., Phx.

I have been going to Bill’s shop ever since he opened and I was so impressed with his honesty, ethics, and outgoing friendly personality, that I have gone back with all my cars (new and used) and sent family members and friends to him without a second thought as to how well they would be treated. In a sea of tarnished unreputable repair shops he is the undisputed shining light of honesty that you can always trust.Without a doubt, he is, as his slogan says: BILTMORE’S (and Phoenix’s) TRUSTED CHOICE!”

– Dr. Steve Doholis

Ihave been going to Bill’s place, 25th Street Automotive, since 2002. I have an older vehicle, a 1996 Blazer, and I have been keeping it alive thanks to Bill. I can’t say enough good things about them.”I have come to the point where I am going to have to buy a new car, and Bill has mentioned a connection to purchasing previously owned vehicles. Bill will also do a thorough examination of the vehicle to insure that you are not getting a lemon. I definitely plan on utilizing that.

“Bill and his folks at 25th Street are like lifelong friends. I will always take my vehicles to them. The repairs turn out very well. The issues are resolved, and I never have a reason to go back. One time, several years ago, a defective fuel pump was installed, and I had to bring it back. Bill made sure that it was covered so that I didn’t have to pay any money. However, that wasn’t because of the work done by 25th Street Automotive.

“There is no need to go anywhere else. You won’t find a more honest, fair, and customer-service oriented place of business in the valley.”

– David P.

Bill Coniam is 12 TV’s “Car Guy,” has won the highest awards (Top Shop) for customer service through AAA for years running. He is endorsed by everyone in the industry, it seems. I’ve been his client and vendor for years, and moved to his shop from a shop I felt very good about simply because I felt better about 25th Street Automotive. It was the right choice. My whole family takes their cars there now.”

– Chris Comus
Grand Canyon Technology

A Fantastic Auto Shop! I love 25th Street Auto, and I trust them not only with my car, but with the cars at the non-profit I work for as well. In the past, I’ve gone to other auto shops because I had a coupon or they had a good deal, but I found that they always tried to sell me services I didn’t need, especially since I am a woman. At 25th Street Auto, both Bill’s tell me what needs to be fixed immediately, and what can wait until the future.”For example, I had a coupon for a free oil change at another shop, and when I took my car in, the shop employee told me that I needed new brakes immediately. I then took my car to 25th Street Auto, and Bill told me my brakes just needed to be cleaned, and that they were still good for several thousand more miles.

“In addition, they can often get my car in the shop on the same day, they have a key drop-off box so I take my car in the night before, and they have a shuttle service if I need a ride.”

– Kristen M.

I love my car guys! I have been a customer of 25th St. Auto for over 3 years now. Being 25, a woman, and far from home, it is hard to find car guys you trust who aren’t trying to take advantage of you or just make a buck. These guys are the best! They are super friendly, professional and honest and truly only want what’s best for you, your car, and your budget. Knowing I can trust their advice, recommendations, and expertise is a comforting feeling. Oh, and a comforting feeling for my dad too. :)”

– Kristin T.

Great, prompt service. Courteous communication. Highly recommended. We have been going to 25th Street Automotive for over 10 years. We take our 2 business vans as well as our 2 personal vehicles there. I have also recommended my father and brother to them. They always tell you exactly what is wrong before you have to pay for the repairs. You know what to expect before you ever pick up your vehicle. Their recommendations are always good and they are always really polite. Their customer service is very good. They are willing to give you a ride back to wherever you need to be. Over all, I am very pleased with their service.”

– Margaret & Rick F.

Honest, reliable, great communication and I can trust what they say.”When I moved here 7 or 8 years ago I had to look around for an auto mechanic for my older car. At first I went to the dealer because I didn’t have anyone else and didn’t have any resources in the area to call on. I was not happy with the dealer, but I felt that I didn’t know where to go. A few years in I went to Angie’s list and looked on the internet for mechanics in the area. 25th Street Automotive got very high marks, so I started going there. It turned out to be excellent service, as was indicated. I have been using them for approximately 4 or 5 years.

“25th Street Automotive is very good at giving estimates, and keeping me informed about what is going on. If there is a change is the estimate or a concern, they will call to communicate it. I am sure they have a radius for this service, but they will bring me home after I drop my car off. I will take my car there in the morning, they will bring me home, and then they will come back to get me when the car is finished. I don’t need to rent a car. It is a really nice service that they provide.

“Another experience that was outstanding happened when they were doing the annual check up for my car. I have an older car, and 25th Street Automotive checks it over to see if they need to change any belts or anything else. About 2 weeks after I brought it home I noticed that there was fluid leaking under the car. I took it back for them to check. They called back and let me know that there was a gasket or belt that they did not realize was on my car, and it had needed to be changed when they had done everything earlier. Bottom line is that they were willing to admit that they had made a mistake and overlooked something, and that they fixed the issue completely free of charge. The time for the service and for the part to fix it were completely free. It was a very positive experience.

“I know I can trust them. If they tell me something is needed right away, I know that it is actually necessary. Likewise, if they tell me that something can wait I know that I can wait without being in danger. I know they are not pushing service on me that is not needed, and I know they will not put me or my car in jeopardy.”

– Elaine H.

Elaine makes a good point about who we are: even though neither Toyota nor our Master Technician had ever seen this particular hose on this particular model didn’t mean that we don’t hold ourselves to higher standards – so we paid for the repair (that she would have been charged for during the prior service IF Toyota knew it was even there when they sent us the supplies). We’re Biltmore’s trusted choice for a reason: we do what’s right. – The Car Guys

I‘m not right in the neighborhood, but I bring my car across town to have Bill and Bill take care of it. I can count on them for a fair price on things that are really needed and properly performed. They care about my needs instead of just trying to sell me things.”

– Jeff Wallack

25th Street Automotive has been maintaining every car my husband and I have owned for many years now. Bill and his staff have always been thorough, timely, informative, professional – and most importantly – honest. There have been times when we’ve even been told that we do not need to do a repair that we thought was necessary, and they’ve always been right. We trust them, recommend them to our family and friends, and would never use any other mechanic shop.”

– Elayne Arnold
Productivity Architects

I‘ve been taking my car(s) to them for years. Super organized system, excellent customer environment, and very level headed and trustworthy diagnosis and advice is always administered. They are the BEST!”

– Jon Simpson
JonSimpson.com

Bill and his team at 25th Street Automotive combine honesty, integrity and great customer service for an experience that is far too rare in the automotive service industry. Imagine having complete faith and trust in the people who work on your car, knowing that they have the expertise to diagnose and fix any problem, and that they won’t try to sell you on repairs you don’t need. It gives me peace of mind!”

I would like to say how much my husband liked you and your work, and he’s one picky son-of-a-gun. It was a real pleasure to take my car to someone who I completely trust to give me an honest opinion and only do what is necessary. I’m very happy!”

– Kathy Dubs
Kathy’s Estate Sales LLC, KathysEstateSales.com

Ihese guys are the best there is – I really trust them with my cars.”

– Joel Bez

From the first time I came to your shop, I’ve known I’ll never go anywhere else. Ever. Not only have you done excellent work at a fair price, but also all of you have gone out of your way for me many, many times, been always honest and kind. Your customer service is exceptional. how lucky I am to feel as though I’m with “family” and with the best repair shop in all of Phoenix.”

– Laura Morris

Aloha, Bill. I appreciate your commitment to be an honest man in the auto repair world. Thanks for being a leader.”

– Todd Johnson
Conquest Training Systems

Your shop went out of your way to service my 05′ Saturn ION. The oil filter to a Saturn is only available at a Saturn Dealer as we found out. Thanks for the speedy service and transportation to and from the mall.”

– Leslie Gray

I personally want to thank the team at 25th Street Automotive for their professionalism, knowledge and “can do attitude” in taking care of my Jeep. The way you have serviced it the past six months was not only with exceptional service and knowledge – put completed at a very reasonable and fair price. You have a customer for good!”

– Jeff Coruccini
FantasyFootballStarters.com

Thanks for asking me about my plans for my Altima. I really appreciate the time you too to find out my intentions with my car. You told me what to do now and what to not do since I had plans on trading the car for a new vehicle in a few months. You saved me hundreds of dollars.”

– Gail Keith
Gail Keith Marketing Strategies
25th Street Automotive
4.9
Based on 461 reviews
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Sarah Martin
Sarah Martin
12:04 18 Mar 24
I have been going to 25th Street for 6 years and the service has always been amazing. The staff is friendly and... attentive. The technicians are knowledgeable and efficient. The pricing is fair and transparent. I highly recommend them to anyone in search of reliable service.read more
Julie Pettit
Julie Pettit
03:08 13 Mar 24
Super friendly, quick and reasonable prices. I’ve been to lots of auto repair places that really try to take advantage... and upcharge me but 25th automotive gave me a fair price for parts and labor. will definitely be going back!!read more
Regan Copeland
Regan Copeland
22:44 12 Mar 24
The team at 25th Street Automotive were amazing! They were great at communicating throughout the repair process,... especially since I had to have my car towed there, and letting me know what was wrong, and how long it would take to fix it. The pricing was reasonable, and mechanics did a wonderful job. I'll go back!read more
Patti Goettel
Patti Goettel
19:31 07 Mar 24
I love 25th Street Automotive!! I am a single woman so finding auto mechanics that I could trust was a challenge. Not... anymore. This is a small shop that provides excellent service and advice. They run their business with honesty and integrity. I have been a satisfied and happy customer for over 10 years now.read more
Anthony Santori
Anthony Santori
02:02 02 Mar 24
This shop is the best . Very professional, reasonable prices, top notch service...communication about the work to be... done . Classy business. Glad Tracy the notary gave me their info. Very satisfied consumer...thanks again Bill,Tom,mike and the mechanics.. From Mr Santori..5 stars☆☆☆☆☆read more
Allison Mills
Allison Mills
16:01 29 Feb 24
I wanted to go here because it was close to me. However, they were very rude over the phone. I asked a few questions... and was met with a condescending tone. I asked a friend about them and they said they were extremely rude to him as well and even messed up his engine. I am really shocked I had this experience because they had great reviews. I called a couple other shops down the street and was met with much more kindness.read more
S. A. Walker
S. A. Walker
00:27 02 Feb 24
Mike is VERY condescending!!I have taken my automobile to 25th street automotive twice. The first time I thought it... was great. They did the work and made recommendations on what needed to be taken care of. The price I thought was fair and competitive.I dropped my car off there today. I received a call from Mike a couple of hours later. What he said to me is still very much stinging my ear as well as my attitude toward this company. So Mike gave me the run down of things that were due to be taken care of. Then he said we've gone over this before. We went over this last time. How many times do we need to go over this? I'm thinking what the hell?? You know absolutely nothing about my finances. You know absolutely nothing about my medical needs. You know absolutely nothing about me.So Mike, Here's your answer. We don't have to go over this ever ever again. I don't have to bring my car back there, not ever.read more
John Krumpe
John Krumpe
19:28 15 Jan 24
Excellent shop and great staff.. thanks !
Greg Epstein
Greg Epstein
17:21 02 Jan 24
These guys really know what they’re doing, and never advise unnecessary work on the car… honest, kind and patient. I’ll... never stop recommending them to friends. NEVER!read more
Rione Darkthorn
Rione Darkthorn
21:11 06 Dec 23
Very nice person was working there. I was looking for emissions testing. Wrong place, but not too far from me, and I... need an oil change.read more
JR Reynolds
JR Reynolds
19:49 06 Dec 23
DO NOT GO TO THESE PEOPLEWE HAVE HAD MULTPILE ISSUES WITH THEM
L F
L F
23:54 01 Nov 23
I was referred to 25th St Automotive by my former neighbors and have taken my Toyota Corolla there as needed for oil... change, scheduled maintenance. I'm pleased with their service and recommend them to anyone looking for good mechanics to take your vehicle to. Also thankful to Bill with the driving you home and pick you up again service when vehicle is ready.read more
Judy West
Judy West
05:20 12 Oct 23
An honest auto shop! You can trust that you need what was quoted and they did what they said!
Rick Steinke
Rick Steinke
18:26 05 Sep 23
Have used them several times. Have always had great service.
Nicholas Gartonzavesky
Nicholas Gartonzavesky
18:47 12 Aug 23
Very courteous, clear, and transparent service.
Ursula Goldsmith
Ursula Goldsmith
13:42 02 Aug 23
My guys! Highly recommend.Honest, trustworthy and great shop work done in the neighborhood. I give this place 5... stars(out of 5)read more
Magy Gresko
Magy Gresko
20:12 21 Jul 23
brought my car in to repair my ac. they couldnt fix it because its a new ac system, but they waived all fees since they... couldn't service the car. they're good, honest, hard working people and i would definitely recommend this place.read more
Logan Tse
Logan Tse
16:58 17 Jul 23
I have been looking for a quality, honest shop to service my vehicles & repairs when needed.They have not let me... down, always friendly, helpful and quick. They’ll take the time to explain what they’re doing, why they’re doing it and how.If you want a dependable, high quality shop 25th st is your pick!read more
Alex Forbes
Alex Forbes
23:11 22 May 23
Honest guys who know cars. I've asked about doing transmission work and they advised against it. I've taken my car in... for mysterious issues and they document what they've done in detail and advise against throwing money at a problem until they know it will fix it.Whether you know cars or not, take yours here for service, maintenance and repairsread more
Darren Richardson
Darren Richardson
22:25 22 May 23
I met with Bill's team at 25th Street Automotive because my shifter was locked into the park position. Bill and his... team were able to schedule me in a timely manner, accurately diagnose the problem, and get my car back to me later the same afternoon. My car works perfectly and everyone was wonderful to work with. Thank you 25th Street Automotive team!read more
Pel Abbott
Pel Abbott
17:10 29 Apr 23
What an incredible experience. We have a clunker that was making a terrible squeal, and they used a stethoscope to... diagnose exactly what was making the noise! Knowledgeable, honest, meticulous, hard-working, kind, wonderful business. They completely explained the problem and our options, and were careful of our budget. We have found our forever auto repair shop. THANK YOU guys!read more
Randy Ciangi
Randy Ciangi
17:00 28 Feb 23
These guys are great. Brought both our Audi there for minor repairs. They are friendly and keep you up to date on... services. Great location tooread more
Jen Lee
Jen Lee
18:43 03 Feb 23
I've taken my vehicles here a couple of times for work I'm too afraid to do myself and both times they were efficient... and knowledgeable. First repair was when my gear shift was not going into place and the second was for my heat/ac blower that required getting under my steering column and removing break pedal.read more
Ariel Funch
Ariel Funch
16:26 16 Jan 23
I continue to bring my car to 25th st automotive. They are always honest about what needs to be repaired first and... offer reasonable prices. I have been bringing my car here for 5 years and cannot recommend them enough!read more
Bruce Garfinkel
Bruce Garfinkel
09:18 02 Nov 22
Check fluids and oil change.Mr Hightower, the owner, checked my fluids for free.He acted in an honest, ethical and... fair way.He had a reward certificate on the wall and he deservedthe reward.I will absolutely use his auto service again whenever I needoil changes and changing of fluids and do other repair work.Thank you very much Bruceread more
Austin Edwards
Austin Edwards
17:24 31 Oct 22
Amazing work done fast and efficiently also super welcoming to people who don’t know a lot about cars. Working with... them makes you feel like they really are here to help make the best decision for your vehicle. Will definitely be using their services again.read more
Jenny DeBolt
Jenny DeBolt
19:41 11 Oct 22
I love 25th Street Automotive! They are so honest and fair-priced. All of the team there is professional and courteous.... We use them for our fleet as well and can always trust they will do the recommended Maitenance when due.read more
Ted Keane
Ted Keane
16:46 06 Dec 21
Good repair shop to go to!I have had both routine and extra repairs done at 25th Street automotive in the past, always... good work. Recently I had my carrier bushing go out and damaged driveshaft - they were able to squeeze my truck in their busy schedule and repaired all on time.Good work done by good guys and warranty too!read more
Regan Macleod
Regan Macleod
16:28 22 Nov 21
This is the first mechanic shop I have found that is honest and not going to hustle you for your money. They are honest... and will tell you what should be done. There is no pressure or anxiety with this company. This is a mechanic that wants to help out and have long-term customers. I would recommend 10/10!read more
Bryan Campbell
Bryan Campbell
00:45 12 Nov 21
Tom and the crew saved the day repairing my daughter's car promptly when she was having starting trouble on two... different occasions! I live out of the state and it's great to have someone I can trust! I would not hesitate to recommend them to anyone needing an honest repair shop!read more
Aubree Armstrong
Aubree Armstrong
05:39 02 Nov 21
My mom has been coming here for years and it was finally my turn to bring my car in for the first time! Not only was... everyone super friendly, but they were straight to the point and honest about my vehicle while staying professional and offering solutions. The guys here gave great service and were very timely as well and only had my car for just a few hours. Overall a great first experience and I will continue going here in the future!read more
CeCe Smissen
CeCe Smissen
18:14 11 Oct 21
I had an awful fuel smell especially after I would fill up my tank, their diagnostic quote was $50 less than the 5... other places. Bill was outstanding and went out of his way to explain things. They fixed a crack on a part on my fuel tank and it ended up being less than they predicited due to my fuel pump working fine. I would 100% go back. It felt super fair and trusted and they are close to our house! 10/10 recommend.read more
William Mc Intosh
William Mc Intosh
16:30 26 Jul 21
My family has been going here for 15 years. My father owned a gas station, and i know good service. The service has... always been firstClass. Bill and crew are honest and have and understand the service industry. The shop is clean and organized, the people are friendly, helpful and most importantly HONEST,read more
Lauren Batorski
Lauren Batorski
18:09 20 Jul 21
I was referred here by my partner who loved the mechanics and their honesty. I came for an oil change and they informed... me I should also perform a brake fluid flush and estimated when I would need to purchase new tires. They provided me with a ride to/from my apartment which is nearby and I appreciated this as I otherwise would have had to spend $ on a cab.Friendly mechanics who did exactly what I needed and didn’t pressure for more as other places often do! Highly recommend!read more
Jennifer Gonzales
Jennifer Gonzales
13:13 14 Jul 21
Bill and his team provide excellent customer service. You can tell they take pride in their work and make things right... if there's any issue. Pricing is fair and I really appreciate the follow up call for progress report and plan of action to repair. They also provide shuttle service if you need a ride closeby which was an unexpected plus!read more
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